British Airways were all over the news recently when their systems went down, causing travel misery to over 75000 travellers affected by the delays. But what was it? Hacking, a bug? Or a cleaning lady named Dorris.
Have you tried turning it on and off again?
We all know it, the move that fixes everything the world has ever created. Well, that and duct tape. Anyway, could be that the old IT master move – turn it off and turn it back on again – could well have back fired.
Talking recently, boss man Mr Willie Walsh (chief executive of International Airlines Group IAG) I find boss man easier to understand, has offered an apology and assured a full investigation will happen while spilling a few more details on the event.
Willie explained that an electrical engineer disconnected an important power supply, but the issue arose due to a power surge after reconnecting. He said “It’s very clear to me that you can make a mistake in disconnecting the power. It’s difficult for me to understand how to make a mistake in reconnecting the power.”
Personally, I like to think that the electrical engineer was a cleaning lady called Dorris who unplugged the system to power her hoover in for a few minutes.
The mistake could cost BA £150 million
As a result, hundreds of flights were interrupted, over 75000 travellers affected and initial reports suggest that it could cost BA upwards of £150 million in compensation.
I had a family of friends affected by the outage and I hope they get some form of compensation. When you spend most of the year looking forward to your holiday and you get stuck in an airport for two days before you leave, it cannot be fun. I guess if it happens on the way back it’s not so bad.
But is it really true or is the boss looking for a fall guy (or cleaning lady)
In the light of the Willie’s comments, many IT people have been sceptical, although the he dropped a great line in when pressed: “You give me any IT system in the world and I’ll show you how good it is when it doesn’t have any electrical power going to it,”
However, not everyone believes him. You can read more about the experts reaction in this piece from The Financial Times.
In case you missed the chaos, here’s a video explaining a little bit more.
Were you affected or know any one who was? Let us know in the comments.
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